Privacy Policy

So Real Gems respects your privacy. We collect only the information we need to fulfill your orders and serve you well, we never sell your personal information, and we protect what you share with us. By using our website, you agree to the practices described here.

When you place an order, contact us, or join our mailing list, you may give us your name, email address, phone number, shipping and billing addresses, and the details of your order. If you write to us, we keep that correspondence so we can help you.

When you pay, your card details are entered directly into our payment processor's secure system. We never see or store your full card number.

Like most websites, we automatically receive certain technical information when you visit — such as your device type, browser, and general location — along with cookies that help the site function and remember your cart. You can control cookies through your browser settings.

We use your information to:

• Process, fulfill, and ship your orders
• Communicate with you about orders, questions, and support
• Send updates or offers if you've asked to hear from us
• Improve our website, products, and service
• Prevent fraud and meet our legal obligations

We share information only with the trusted partners who help us run the business — our payment processor, shipping carriers, and email provider — and only as needed to serve you. We may also disclose information where required by law. We do not sell or rent your personal information to anyone.

Payments are handled by a PCI-compliant payment processor. Your card information is encrypted and processed on their secure systems, not ours, which means your most sensitive details never touch our servers.

You may ask us to access, correct, or delete the personal information we hold about you, and you can unsubscribe from marketing emails at any time using the link in any message or by writing to us. To make a request, email pearl@sorealgems.com.

Our entire site runs over an encrypted connection, and we limit access to personal information to those who need it. No method of transmission is perfectly secure, but we take reasonable measures to safeguard your data.

Our website is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will remove it.

We may update this policy from time to time. The most current version will always be posted on this page. If you have any questions, reach out to pearl@sorealgems.com.